Posted by: Scott Harrison
International services firm to create 500 new jobs
BRISTOL, TENN. – Tennessee Gov. Bill Haslam and Economic and Community Development Commissioner Randy Boyd along with Teleperformance officials today announced the company will expand in Bristol.
Teleperformance, a worldwide leader in customer experience management, will create approximately 500 new jobs at its operation in Sullivan County during the next five years.
“It speaks volumes to the business climate we’ve been able to create in Tennessee when existing companies flourish and expand their operations,” Haslam said. “We welcome Teleperformance’s commitment to create more than 500 new jobs for Sullivan County as we strive to make Tennessee the No. 1 location in the Southeast for high quality jobs.”
“With roughly 700 employees in Tennessee today, Teleperformance is one of the major customer service operators in the state and a significant part of an industry that employs nearly 13,500 Tennesseans,” Boyd said. “We’re pleased to partner with a growing international company, known around the world for helping businesses and their customers alike, and we welcome Teleperformance’s continued contribution to the Bristol community.”
“We are fortunate to be a part of the wonderful community of Bristol and to grow our presence in Tennessee,” Miranda Collard, Teleperformance’s president of Enterprise Delivery, said. “Our employees from across the Bristol area are incredibly passionate and hardworking, and we are grateful for their dedication over the years. We would also like to thank the governor’s office for its continued support of our growth in the state, and we look forward to being here for years to come.”
Teleperformance’s Bristol operation provides inbound and outbound customer service for clients. The company’s new capital investment will go toward additional equipment to accommodate the new hires. Teleperformance serves customers globally at its Bristol call center, located at 2536 W. State Street.
State and local elected officials applauded Teleperformance’s pledge to create hundreds of new jobs in Bristol.
"It is fantastic to see Teleperformance expand in Bristol. Northeast Tennessee's workforce is well-educated, hard-working and highly-skilled,” Lt. Gov. Ron Ramsey said. “It is exciting to see a great company like Teleperformance recognize our superior workforce and pro-growth business environment by investing further in our great state.”
“Seeing the addition of more than 500 new jobs in our community with Teleperformance serves as a further testament to Bristol being a superb location for businesses to locate and expand,” Bristol Mayor Chad Keen said. “Our available workforce is a tremendous asset in this region, and we are thrilled to see more and more businesses taking advantage of it by expanding their footprint here in Bristol.”
“The most important vote a community can get is from an existing company that decides to expand its operations,” Sullivan County Mayor Richard Venable said. "We thank Teleperformance for its confidence that Sullivan County is the place to continue to grow its successful business.”
Bristol and Sullivan County are represented by Lt. Gov. Ron Ramsey (R – Blountville), Rep. Jon Lundberg (R – Bristol), Rep. Timothy Hill (R – Blountville) and Rep. Bud Hulsey (R – Kingsport) in the Tennessee General Assembly.
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of $3.7 billion (USD). The Group operates 147,000 computerized workstations, with close to 190,000 employees across around 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market. Symbol RCF – ISN: FR000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP. For more information: www.teleperformance.com. Follow on Twitter: @teleperformance.
Amit Shankardass, Teleperformance
EMAIL: [email protected]
About the Tennessee Department of Economic and Community Development
The Tennessee Department of Economic and Community Development’s mission is to develop strategies that help make Tennessee the No. 1 location in the Southeast for high quality jobs. To grow and strengthen Team Tennessee, the department seeks to attract new corporate investment in Tennessee and works with Tennessee companies to facilitate expansion and economic growth. Tennessee is the only three-time winner of “State of the Year” for economic development by Business Facilities magazine. Find us on the web: tnecd.com. Follow us on Twitter: @TNECD. Like us on Facebook: facebook.com/TNECD.