With approximately 1.3 million different variations possible for each chair, the operator may spend several hours perfecting the chair to fit the end user’s specific needs. Once that’s finished, the chair is sent to Permobil’s quality control area. There, a technician will inspect the chair from top to bottom to ensure that it was constructed properly, all the functions operate correctly and the safety inhibits are in place. Once the technician signs off on the chair, it is then test driven by someone who will run through all of the power functions while listening for noise. The final step in the process is when the chair is placed in the shipping department where it will soon be delivered to its owner.
Lowery credits Tennessee’s location and distribution strength as one of the reasons for the quick delivery time. “Tennessee’s a great state for us to be in for many reasons. Not only from the standpoint of distribution, but we know we can reach nearly 80 percent of our customer base within one day’s travel, so there’s a great strategic advantage of where we’re located.”
But location isn’t the only thing driving Permobil’s success. “The thing that has led to our success is the focus of our end user and really targeting the needs of our customer. We also have great employees. A lot of people working here come from the industry, so they bring that knowledge and experience to us and we use it every day. There’s a great deal of passion in what we do. We work hard every day, and we don’t take anything for granted.”
Permobil’s passion to satisfy its end users is evident as you walk through the halls of the facility and see its advertising on the walls. Every person in their marketing campaign, from child to adult, is an actual Permobil user and each setting shows how versatile and accommodating the chairs are.
Lowery says he expects the company will continue its success into the future and that another expansion is in the works at the Lebanon location. “We had a great 2014 and are looking forward to the next three to five years,” Lowery said. “We’re looking to expand our facility yet again, so we’re excited about that and see no limitations in our future.”
To learn more about Permobil, visit www.permobil.com.